FREE WORLDWIDE SHIPPING

We offer free tracked shipping worldwide using reliable carriers like DHL Express, FedEx, Aramex, YunExpress, TNT, APC, NL Post, or EMS.

Estimated delivery times vary by region:

• UK, Europe & Australia: 6- 12 business days

• USA & Canada:

• 6 - 12 business days (stock-dependent)

• 7 - 15 business days (if shipping from an overseas warehouse)

• Asia: 7 - 15 business days

• All Other Countries: 7 - 15 business days

Shipping times are based on averages and may be affected by customs processing and local regulations.

• Orders are processed Monday to Friday (excluding weekends and holidays).

• Please allow 1-3 business days for order processing.

• Orders ship within 12 - 48 hours after confirmation.

• Orders placed over the weekend will be processed on the next business day.

• Once your order is shipped, you will receive an automated email with tracking information.

Stock Availability & Fulfillment Centers

If an item is out of stock in our USA warehouse, we will automatically fulfill your order from another warehouse without prior notice. In such cases, please allow 4 - 18 days for delivery.

We want you to be completely satisfied with your purchase. If you’re not happy, you can return your item within 30 days from the delivery date for a refund.

Return Conditions:

✔ Items must be new & unused, in original packaging, with all tags attached.

✔ Returns must be requested within 7 days of receiving your item.

✔ You must provide a proof of purchase with your return.

📩 To initiate a return, email us at: info@draeven.com

Return Shipping & Fees:

• Customers are responsible for return shipping costs. Draeven does not provide return shipping labels.

• For Canada & USA returns, please use Canada Post or USPS with a trackable shipping method.

• Original shipping fees are non-refundable and will be deducted from your refund.

Final Sale Items:

🚫 Items purchased on sale are final sale and not eligible for refunds.

• Refunds are processed within 7 days after receiving and inspecting the returned item.

• Refunds will be issued to the original payment method and may take 3 - 10 business days to appear in your account.

🚫 Missing or stolen packages marked as “delivered” cannot be refunded or replaced.

Please double-check your shipping details before placing an order.

• If an order is returned due to an incorrect address, the customer must pay for reshipping.

• If an order is delivered to the wrong address due to incorrect input, we cannot send a replacement.

• You may request order changes or cancellations within 6 hours of purchase (Monday - Friday).

• Once an order is dispatched, we cannot redirect or cancel it.

• All items are carefully packed before shipping.

• If your item arrives damaged, please email us at info@draeven.com within 12 hours of delivery.

• Attach 2-3 clear photos of the damaged item for us to process your claim.

📩 Proofs must be submitted within 24 hours after receiving the item.

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